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    Category Archives: Internal Communications

    Is the Netflix brand strong enough?

    Michael Deiner

    On July 12, 2011, Netflix announced a significant change in their services; a change that caught many of their loyal customers by surprise. Effective September 1, 2011, existing customers who helped build the Netflix brand will now be faced with an interesting decision. Keep their existing plan at a much higher cost or choose a [...]
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    The Apple iPad for Business and Corporate Use

    Joe Tertel

    Throughout the last few days, talk around the water cooler has been about the new Apple iPad 2: its sleek, thinner design. Its front and back cameras. Its faster processing speed. As I was checking it out on the Apple website, there was something else new, at least something that I never noticed before: a [...]
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    Five Keys to Connecting with Employees

    Michael Endy

    Professional communicators and marketers often struggle when talking to internal audiences. Our job is to communicate the organization’s message. We sometimes assume that employees are a dedicated group of people, hungry for information from higher up. That assumption can get us into a lot of trouble. Here are a few ideas that may help:
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    The Social Overlay takes integrated communications to new level

    Bill Kobel

    Many of us follow certain planning models or methodologies when developing our integrated communications programs and campaigns. The fundamentals of best-practice strategic planning remain constant.  But how we construct and choreograph our communications effort is changing. Our programs today must drive a bi-directional conversation.  We know that creating engagement and collaboration with your prospects and [...]
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    Mining for Content – Internally

    Luke Kempski

    Let’s face it – feeding valuable content on an ongoing basis to your website, blog and other social media outlets can be a challenge. But there’s a resource at your fingertips you may not have considered. In working with clients, we find that marketing teams can be unaware of useful content generated and stored in [...]
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    Establish Your Brand by Educating Customers

    Luke Kempski

    I recently published an article on our Learning Solutions blog titled “Innovative Ways to Educate Customers.” The blog talks about how leading organizations, including DuPont, Cisco and American Express are using video, on-demand learning and learning communities to educate customers. Marketing leaders are investing in these efforts to further establish their brands, capture new leads [...]
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    A Great Time to be “Leader Watching”

    Bill Kobel

    Recently, I was sitting in the food court at the King of Prussia Mall. I’ve become quite accustomed to this; it’s what I do while my wife and daughter do what they do: shop. I had my laptop open and Starbucks beverage at the ready. I was working through emails, doing some reading, and, okay, [...]
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    Great Brands Begin Internally

    Michael Deiner

    For many marketing departments, the primary focus is on building a brand that engages the target audience to create awareness and generate interest. Budgets, research and strategies are all aimed at building a brand that speaks directly to the external people it’s intended to reach. But we can’t stop there.
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    Internal Communications: Breaking Through the Clutter

    Luke Kempski

    Text messages. Emails. Voice mails. TV. Radio. The Internet. And even old fashioned letters. We get bombarded with messages more today than ever before in history. So, how can you get your message heard above the noise? Listen to this podcast featuring JPL President Luke Kempski to learn how you can communicate change better with [...]
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