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    Do you really need more leads? Or just better ones?

    Matt Kurowski

    Some companies follow a “volume” model when it comes to marketing: Reach as many people as you can, and if you convert just a small percentage of those leads, you’ll reach your goal. I call this the “credit card marketing strategy.” Credit card providers send out millions of mailers (both postal and email) to try to drum up business. And it seems to work for them.

    On the other end of the spectrum are companies that have highly targeted audiences. They aren’t looking for millions of leads. Or even thousands. They are looking for a handful of highly targeted, qualified leads they can convert into sales.

    The question is which model is right for your business? There are a number of ways to determine where your organization’s marketing efforts should fall on this broad spectrum. read more

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    How Google is Putting Users in Charge to Rank Your Business

    Serena Fedor

    Google recently announced the launch of its “+1” button, a new social tool that will have major implications on how your company’s website will be ranked on Google. The feature is similar to Facebook’s “like” button. Google’s button will allow users to recommend sites and share those recommendations with their Google contacts through a single click of a button.

    How is +1 different from Facebook’s Like button?

    Facebook’s Like is all about sharing your preferences, your Likes, with your entire network. Google characterizes the functionality of +1 as a tool to improve your online search experience. When you click +1, those “recommendations” are only shared with you in the context of providing more relevant search content.

    The +1 button influences the rankings of websites and Google’s Ads within natural and paid search results listings. As a user, you will also have the ability to select to have recommended sites more visible in your search results.

    Google will allow developers to add the +1 button onto websites. Facebook’s Like has a big head start – more than 2 million sites have it installed. According to Mashable, however, “Google plans to offer publishers a +1 button that lets readers +1 something without leaving the publisher’s site. Google’s button will instantly have a lot of appeal, given the company says +1 data will directly influence its market share-dominating search rankings.” read more

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    Creating the Perception of Value

    Michael Endy

    Most of us depend on getting paid for the work we do. Our clients, customers and employers appreciate the products and services we provide, and pay us for them. But what’s our work really worth?

    Ultimately, who creates the value? Do we determine the value of our products and services? Do they have inherent value? My opinion is no. What we create has no value in the marketplace except what our clients and customers perceive. They decide whether our work has value, and they decide what it’s worth. A thing is only worth what someone is willing to pay for it. read more

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    Viral Ads Raise Question: Who Really Owns Your Brand?

    Kelly Kautz

    Historically Hardcore ad

    Most advertisers dream of the day their work goes viral. But the latest ad campaign to light up the internet wasn’t created by an advertising company … nor was it commissioned by the client it named.

    The situation, while far from common, demonstrates how the lines of brand ownership have blurred in recent years.

    Historically Hardcore,” a series of print ads comparing historical figures to modern celebrities, climbed to the top of social bookmarking sites last week. Most people attributed the work to the Smithsonian Museum, since its name and logo appeared on each ad. In reality, the ads were the creation of students Jenny Burrows and Matthew Kappler.

    “We got an assignment from a teacher, telling us to do print advertisements for the Smithsonian Museums that appealed to teenagers and college students,” Burrows wrote in an email on March 21. “They’ve been online since 2009, and haven’t gotten any response until this past week.”

    No one knows why the ads went viral two years later. But after getting a call from a Washington D.C. news anchor, Burrows decided to tell the Smithsonian that she was the designer. The Museum replied not with enthusiasm, but with a demand to remove its name and logo from all instances of the ads. read more

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    The QR Code Craze

    Susan Cort

    If you’re a marketing geek like me, you’re probably having fun trying to understand the value of the latest craze, QR (Quick Response) codes. These two-dimensional bar codes have been in use in Japan since 1994 but are now starting to take the US by storm. Well, maybe it’s a light rain.

    QR codes can help you engage your customers, drive sales and encourage brand loyalty. That’s, of course, if you use QR codes to provide real value or a unique experience.

    How they work

    Unlike one-dimensional bar codes that have one line of data, QR codes have higher information density. Smartphone users who install one of many free QR code readers, like the popular i-nigma, can simply take a picture of the code and be sent to a web page, text or phone number.

    In addition to the black and white QR codes, you may also notice more colorful codes from Microsoft. These codes allow the marketer to design the code, by including a picture or logo, for example. But at least for now, they are not as easily generated as the open source QR codes, like the ones you create from Google.

    Make it Worth Their Time

    I’ve been busy shooting as many QR codes as I can find to see which ones I like; which provide a good experience and value. You’ll find QR codes breathing new life into your magazines, brochures and catalogs but you’ll also see them on billboards, at point of purchase displays in stores, on homes for sale, on business cards and on business swag. The possibilities are endless.

    While it’s not time consuming to shoot a QR code, the company better make it worth my while. Don’t send me to your website, for example, when I could easily get there on my own. Give me something unique and valuable. Make my life easier in some way.

    Use your QR codes to give consumers access to a special video, song download or coupon. Or, use a QR code to make it easy for them to link them to your Facebook page, Twitter account or YouTube channel. You can send people to recipes from food in the grocery store or a Yelp review at a restaurant. read more

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    The Apple iPad for Business and Corporate Use

    Joe Tertel

    Throughout the last few days, talk around the water cooler has been about the new Apple iPad 2: its sleek, thinner design. Its front and back cameras. Its faster processing speed. As I was checking it out on the Apple website, there was something else new, at least something that I never noticed before: a whole section of the site dedicated to iPads for businesses. The section talks about seamless integration with enterprise-level software, email, calendars and apps designed specifically for the business professional. As I was reading, it got me thinking. What is the iPad’s future in the business world? In fact, what is the future of any tablet PC within a corporate organization? read more

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    In-Vehicle Marketing and Telematics

    Joe Tertel

    I remember when I was a kid watching Knight Rider how much I wanted a car that would speak to me, a car that would give me directions, a car that would drive itself. Well, this idea of a real-life KIT is not too farfetched. With today’s in-vehicle navigation and communication systems, this may soon become reality and our marketing may reap the benefits of it.

    Telematics

    The technical term for in-vehicle navigation and communication systems is referred to as telematics. Telematics describes many different solutions from the Ford SYNC system, to Mercedes’ mbrace and GM’s OnStar. The goal of these systems is to enhance the driving experience and offer additional functionality. Each shares the ability to employ wireless technology to connect in-vehicle entertainment and information systems to outside networks.

    The difference between these various solutions is how the wireless technology is enabled. Some solutions employ an embedded wireless communications module while others make use of the driver’s own cell phone. Today, more telematics systems include in-vehicle Internet access or the ability to connect to a smart phone with Internet access. These new Internet accessible telematics could lead to a wide variety of new services including weather reports, parking information, the nearest electric charging station, the use of Internet radio stations such as Pandora, remote diagnostic information and having your emails read aloud while driving. read more

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    The New Face of Your Business on Facebook

    Susan Cort

    If you admin a Facebook page for your company or organization, you have a newfound power to communicate. With a new feature now in preview, business pages will act just like individual pages, and that’s good news for businesses wanting to connect more deeply with their audiences.

    Currently, business pages are limited in how they interact with other pages. With the new changes which go into effect March 10, admins of business pages have the luxury of liking other pages and posting on other pages. That means your brand can interact with other people and other brands. read more

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    The Personal Side of Persona Marketing

    Kelly Kautz

    What do Universal Studios, Zippo lighters and Delta Airlines have in common?

    The answer: all use personas in their marketing.

    Delta recently created personas to help flight attendants meet customer needs. Zippo used personas to shape its first brand extension in 70 years. And Universal’s personas helped online ticket sales jump by 80 percent.

    What Is Persona Marketing?

    Persona marketing is nothing new. Author Angus Jenkinson debuted the concept in a 1994 trade article titled “Beyond Segmentation.” In it, Jenkinson suggested creating fictional characters to represent customer segments. These personas, his thinking went, would humanize analytical data while also helping marketers connect with the needs and motives of their target market.

    While they never really went “out of style,” personas experienced a recent resurgence as web designers started using them to improve site navigation. Many marketers, too, have rediscovered personas in recent years. read more

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    A World with 60+ Million iPhones

    John Walker

    How does your 2011 marketing plan account for 60+ million new iPhone users?

    Apple is projected to sell 60 million new iPhones in 2011. If you stacked all these phones one on top of another you would create a column 350 miles high. But of course these phones aren’t going into a gargantuan stack; they’re going into people’s pockets, into their hands, and up to their ears.

    The iPhone experience will change each new owner; each feature of their phone will become their new “normal.” And normal for them will become an expectation about how they want to interact with your brand. So what exactly will the new normal be? read more

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